Contacts can inquire or be sent to your account at any hour, regardless of your working or established business hours. Using the Business Hours feature you can set your business and personal user notification hours so that no auto-responses or drips are sent before or after hours.
In the event that a contact inquiry is sent to the CRM after business hours, Big Purple Dot will wait until the next business day to send all auto-responses or drip-communications.
Company Notification Settings
This is the actual Business Hours which can be found under Settings >> Profile >> Company Info where Business Hours settings are located at the very bottom of the page. Here you can specify when Emails or Text/SMS can be sent from the hour to the day of the week. This impacts auto response emails and texts including drip campaigns.
There are two tabs one for Email and the other for SMS and each will need to be saved independently using the Update Business Hours button. The Timezone pulls from your companies timezone located towards the top of this page.
Next you can set the Send No Communications Before/After time fields and also further indicate which days of the week. Please note that a Checked day means No Communications will go out that day and will resend on the next available business day and time. So the above example will not send any communications from 8pm till 8am and wont send anything on Sat and Sun.
User Notification Settings
User based Business Hours work on the User Specific Notifications such as when new contacts are added overnight. If you prefer not to receive notifications in the middle of the night, you can specify the time that notifications are collated and sent to you.
To set this option up, as the User, navigate to Settings >> Notifications and at the very bottom you'll see another Business Hours section. This section refers to all the notifications the User has setup in the Your Notifications (Learn more here) at the top and instead of receiving them outside business hours, you will get a notification the next business day of all the missed notifications you had outside the specified business hours. So if you had three new contacts added to your account, you'll get one notification indicating you had 3 new contacts.
Next you can set the Send No Communications Before/After time fields and also further indicate which days of the week. Please note that a Checked day means No Communications will go out that day and will resend at the next available business day and time. So the above example will not send any communications from 5pm till 8am and wont send anything on Sat and Sun.
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